Complaints Policy

While we strive to provide quality products and services, if you have a formal index complaint regarding our index products, please follow the procedure as outlined below. Please do not submit general questions via the complaints procedure below since they will not be sent to the right Compass team which will result in unnecessary delay. For general questions or feedback on an ongoing consultation about our indexes, please contact compliance@compass-ft.com

A formal index complaint is an expression of dissatisfaction concerning any aspect of the benchmark determination process. Compass treats all formal complaints seriously and has a number of procedures in place to ensure that formal index complaints are conducted in a timely and fair manner, in accordance with our Formal Index Complaint Handling Policy and Procedure.

Compass’ formal index complaints policy can be found here (PDF)